Legal

OstoRecovery Privacy Policy

OstoRecovery respects your privacy. This Privacy Policy explains how OstoRecovery collects, uses, stores, and shares information when you use our website, registration forms, text-message education program, messaging services, and related features (collectively, the "Service").

OstoRecovery is provided by MeetAnOstoMate.org and operated by JDBS.

By using the Service, registering for OstoRecovery, submitting information, or sending or receiving messages through the Service, you agree to this Privacy Policy.

1. Important Summary

• OstoRecovery is a 30-day text-message education program for people who have had ostomy surgery.
• The Service is provided by MeetAnOstoMate.org.
• OstoRecovery is currently available by invitation only. People who receive the registration link may be directed to the OstoRecovery website to register.
• SMS consent is optional. You may submit a registration request without agreeing to recurring text messages. OstoRecovery text messages will not begin unless you provide SMS consent and later confirm enrollment by text.
• We may collect information you provide directly, information generated through your participation in the program, and technical information needed to operate the Service.
• Some information you provide may relate to your health, ostomy, surgery, recovery, supplies, or personal adjustment. We treat this information as sensitive.
• We use your information to provide the Service, send program messages, respond to your messages, maintain conversation context, provide approved educational guidance, improve operations, comply with law, and protect the Service.
• OstoRecovery provides education and practical guidance only. It does not diagnose, treat, monitor your health, provide emergency services, or replace your medical team.
• We do not sell your personal information.
• We do not share your mobile phone number, SMS opt-in data, or SMS consent information with third parties for their marketing or promotional purposes.

2. Information We Collect

We may collect the following categories of information.

2.1 Information You Provide During Registration

This may include:

• Name or preferred name.
• Mobile phone number.
• Email address, if provided.
• State, time zone, or general location.
• Ostomy type, such as ileostomy, colostomy, urostomy, continent urostomy, or unknown.
• Your selected message-start date and how recently the ostomy surgery happened.
• Whether the ostomy is temporary or permanent, if known.
• Whether you are newly post-operative.
• Referral source, campaign source, or invitation source, if available.
• Terms acknowledgment, optional SMS consent records, and enrollment confirmations.

2.2 Messaging and Program Information

When you participate in OstoRecovery, we may collect:

• Text messages you send to the Service.
• Messages we send to you.
• Program status, such as pending confirmation, active, paused, opted out, or completed.
• Message delivery information.
• HELP, STOP, START, pause, resume, or similar messaging-control requests.
• Educational guidance history.
• Resource links sent to you.
• Product-related educational information shown to you, if applicable.
• Program day, message history, and prior conversation context.

2.3 Consumer Health Information

Depending on what you choose to share, your information may include consumer health information, such as:

• Ostomy type and ostomy-related history.
• Surgery timing or recovery stage.
• Ostomy recovery and adjustment questions.
• Leakage, skin irritation, output, supplies, hydration, pain, distress, or other concerns you choose to mention.
• Questions about living with an ostomy.
• Product or supply questions.
• Information suggesting that you may need to contact your medical team, ostomy nurse, supplier, urgent care, or emergency services.

You should not send information that you do not want processed for purposes of providing the Service. Do not use OstoRecovery for emergencies or urgent medical needs.

2.4 Technical and Usage Information

We may collect technical information such as:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Form submission metadata.
• Date and time of activity.
• Cookies or similar identifiers.
• Server logs.
• Security and error logs.
• Messaging-provider event data.

2.5 Consent and Compliance Records

We may collect and retain records showing:

• When you registered.
• How you opted in.
• What consent language was shown.
• Consent language version.
• Terms and Privacy Policy versions presented at registration.
• Phone number used.
• Double opt-in confirmation status, including your YES reply where applicable.
• Opt-out and opt-in history.
• HELP requests.
• Related audit records.
• IP address, user agent, timestamp, and form submission records associated with registration.

These records help us operate the Service, honor messaging choices, and document compliance.

3. How We Use Information

We may use information to:

• Provide and operate OstoRecovery.
• Review and process registration requests.
• Send enrollment confirmation messages, including double opt-in confirmation messages, when SMS consent has been provided.
• Send educational, practical guidance, reply, and service-related text messages after SMS consent and text confirmation are complete.
• Respond to participant messages with approved educational guidance when appropriate.
• Maintain continuity across the 30-day program.
• Adapt educational guidance based on ostomy type, recovery stage, prior messages, and stated concerns.
• Identify when a message may need safety-oriented guidance, such as recommending that you contact your medical team, ostomy nurse, urgent care, or emergency services.
• Manage opt-in, opt-out, HELP, STOP, START, pause, and resume requests.
• Track what content, resources, educational guidance, and product-related information have been sent.
• Avoid duplicate, excessive, or poorly timed messages.
• Improve system reliability, safety, and participant experience.
• Monitor service performance, costs, errors, and delivery.
• Protect against misuse, fraud, abuse, unauthorized access, or technical problems.
• Comply with legal, regulatory, contractual, carrier, messaging, and audit requirements.

4. SMS/Text Messaging Privacy

Providing a mobile number or submitting the registration form does not, by itself, start OstoRecovery text messages. If you choose to provide SMS consent, we may require you to confirm enrollment by replying YES to an initial confirmation text before recurring program messages begin.

Message frequency varies. During the 30-day program, you should generally expect about one scheduled education message per day, plus possible replies to your messages, safety-related guidance, HELP/STOP confirmations, and other service-related messages.

Message and data rates may apply.

You can opt out by replying STOP. You can request help by replying HELP or by contacting us through our Contact Us page.

SMS is not a fully secure communication channel. Text messages may be visible to anyone with access to your phone, phone account, backups, notifications, carrier records, or connected devices. You should not send information by text that you are not comfortable sending through SMS.

We may use service providers, such as messaging platforms and mobile carriers, to send and receive messages. These providers process message-related information only as needed to provide messaging services to us.

We do not share your mobile information, SMS opt-in information, or SMS consent information with third parties for their marketing or promotional purposes.

5. Use of Automated Systems and AI

OstoRecovery may use automated systems, including artificial intelligence, to help operate the Service.

These systems may help:

• Classify messages.
• Identify the general type of educational guidance that may be relevant.
• Extract clearly stated facts from participant messages.
• Select approved educational content.
• Identify possible safety-related concerns.
• Select approved safety or resource guidance when appropriate.
• Rephrase approved content into a participant-facing response.
• Review responses for quality and safety.
• Maintain conversation continuity.

Automated systems and AI do not replace medical professionals. They are not authorized to diagnose, treat, prescribe, monitor your health, or make medical decisions.

6. MeetAnOstoMate and Product-Related Information

OstoRecovery is provided by MeetAnOstoMate.org and operated by JDBS.

If product-related educational information is provided, we may use your program context and messages to decide whether approved educational content, manufacturer resources, or support resources may be relevant.

Product-related information is not neutral across all manufacturers and is not a medical recommendation. It may include manufacturer categories, support programs, or related third-party resources.

We do not sell your personal information to manufacturers, resource providers, or other organizations.

We will not share identifiable participant message content with third parties for their independent marketing unless we disclose that separately and obtain any required consent.

7. How We Share Information

We may share information only as described in this Privacy Policy.

7.1 Service Providers

We may share information with service providers that help us operate the Service, such as hosting providers, database providers, messaging providers, security providers, analytics providers, and AI or automation providers. These service providers may process information only as needed to provide services to us or as otherwise permitted by their agreements with us.

7.2 Messaging Providers and Mobile Carriers

To send and receive text messages, we may share message-related information with messaging providers and mobile carriers. This may include your mobile number, message content, delivery status, timestamps, and related technical information.

7.3 Program Improvement and Reporting

We may share aggregated, statistical, or de-identified information with service providers or business partners that help evaluate the Service, improve the program, and understand program use.

We do not share identifiable participant message content with third parties for their independent marketing unless we disclose that separately and obtain any required consent.

7.4 Legal, Safety, and Compliance Reasons

We may use or disclose information if we believe it is reasonably necessary to comply with law, respond to legal requests, enforce our terms, protect rights or safety, prevent misuse, investigate fraud or abuse, or meet carrier, messaging, audit, or compliance requirements.

7.5 Business Transfers

If all or part of OstoRecovery, JDBS, or related assets are sold, transferred, reorganized, or merged, information may be transferred as part of that transaction, subject to this Privacy Policy or any replacement policy provided to you.

8. No Sale of Personal Information

We do not sell your personal information.

We do not sell, rent, or share your mobile phone number, SMS opt-in data, or SMS consent information with third parties for their marketing or promotional purposes.

We do not sell consumer health information.

9. Advertising, Analytics, and Tracking

We may use basic analytics or technical tools to operate, secure, and improve the Service.

We do not use your SMS opt-in information or message content for third-party advertising.

We do not use advertising pixels, retargeting tools, or advertising analytics on registration pages, confirmation pages, SMS-linked pages, or pages that reveal participation in OstoRecovery or consumer health information.

10. Retention

We may retain information for as long as reasonably necessary to provide the Service, maintain records, honor opt-out choices, comply with legal and carrier requirements, resolve disputes, improve safety and reliability, and protect the Service.

Because OstoRecovery involves health-related education and safety boundaries, we may retain message history, consent records, safety-related records, audit records, and delivery records for operational, compliance, and legal purposes.

11. Security

We use reasonable technical and organizational measures designed to protect the Service and the information we process. However, no method of transmission or storage is completely secure. We cannot guarantee that unauthorized access, loss, misuse, technical failure, or disclosure will never occur.

SMS is not a fully secure communication channel. Text messages may be visible to anyone with access to your phone, phone account, backups, notifications, carrier records, or connected devices.

12. Your Choices

You can choose not to register for OstoRecovery.

You can stop text messages at any time by replying STOP. After you opt out, we may send one final confirmation message confirming that your opt-out has been processed.

You can request help by replying HELP or by contacting us through our Contact Us page.

You may also contact us to ask questions about your information or request changes, subject to legal, security, verification, and operational requirements.

13. Children

OstoRecovery is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us.

If the Service is used by or for a minor, a parent, guardian, or legally authorized caregiver should be involved as required by applicable law and program rules.

14. U.S. State Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable law. These may include the right to request access, correction, deletion, portability, or information about certain uses or disclosures of personal information.

Some states have laws that apply to consumer health information even when federal health privacy laws do not apply. If such laws apply to your information, we will handle requests as required by applicable law.

To make a privacy request, contact us through our Contact Us page. We may need to verify your identity before responding.

15. International Users

OstoRecovery is operated from Canada and may use service providers located in the United States, Canada, or other countries. By using the Service, you understand that information may be processed in countries where privacy laws may differ from those where you live.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date.

If changes are material, we may provide additional notice, such as through the website, email, or text message where appropriate.

17. Contact

For questions about this Privacy Policy or OstoRecovery privacy practices, contact:

• OstoRecovery / JDBS
• Contact Us: https://ostorecovery.com/contact-us
• Website: https://ostorecovery.com